International Medical Group

To help enhance your international experience, we provide you with an assortment of interactive services through a secure, user-friendly web site.   Service at your fingertips anytime, anywhere - the proprietary online service allows you to access your information and manage accounts, 24 hours a day, seven days a week, from anywhere in the world. Multilingual customer service representatives can help you quickly and easily initiate precertification, retrieve explanation of benefits, check the status of claims, request ID cards, obtain certificate documents and more.

Our website is a tool that offers a variety of services such as searching the independent U.S. Preferred Provider Organization network for a doctor or hospital domestically, search a database of international doctors and hospitals by country, physician and/or specialty, view your plan description, update personal information, renew your coverage and more, find a form and more.

To log into your account, go to:

File A Claim With IMG
In many cases, IMG works directly with the hospital or clinic, including those outside our independent Preferred Provider Organization, for payment of eligible medical expenses. To file a claim, complete the Claim Form and submit it with original itemized bills. In this case, you will be responsible for your deductible, coinsurance amounts and non-eligible expenses. You can also use IMG Interactive Claim Form (123 kb). Microsoft Word is required to use the interactive form.

Reimbursement From IMG
If you have received treatment and need to be reimbursed for out-of-pocket medical expenses, complete the Claim Form and submit your original itemized bills and paid receipts within 90 days. We will reimburse your eligible medical expenses after applying the deductible and coinsurance.

Please remember to submit your bills and receipts as soon as you receive them. Do not hold them until the end of the year. IMG will apply eligible medical expenses to your deductible and coinsurance throughout the year.

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1250 W. Southlake Blvd.
 Southlake, TX 76092
Tel: 817-430-4655 • Fax: 817-491-1368
Emergency Contact: 1-800-643-9023
Customer Service: 1-800-423-3226
Collect: 817-430-4655
[email protected]



Link to BUPA Claims area: